Customer
Successes

Through an innovative approach to the provision of oral healthcare services, Silver required a comprehensive Information Technology strategy that would allow them to offer their services in the most secure, compliant and automated environment.

We worked closely with the company's founders to understand their business model and the need to have a strong technology infrastructure in a mobile environment that was reliable, that provided enough security and safeguarded the privacy of their patients personal and health information at all times. With these objectives in mind, we provided a comprehensive IT strategic roadmap.

Being a new start-up and with contractual commitments to start providing dentistry services to a couple of high profile clients, Silver needed to have the mobile dental operations, including the patient management system, up and running within 3 months. With the use of cloud technology and mobile Internet we were able to have the operation fully functional within that tight timeframe.

Animas needed to reinvent itself and embarked upon an ambitious business transformation to identify strategic opportunities for market growth and operational optimization.

We engaged with the client to facilitate the review of their business processes and to identify where their opportunities exist and where improvements can be made.

One key initiative that was identified as part of this analysis was the creation of a program that would enable Animas to decrease their operational costs when loaning pumps to patients that needed a backup while on vacation.

This multi-functional initiative included Manufacturing, QA, Distribution, Sales and Customer Service. Once the new program was released, the savings per month were an average of $105K per month thus reaching the original goal of $1MM savings within a year in just 10 months.

With continued expansion and revenue growth, SFCG recognized that they needed to adapt their business to a new structure and a new way to deliver their services. Being a small organization allowed them to be informal in their practices, however with larger customers and embarking upon more comprehensive projects, SFCG realized that an established project management and service delivery framework was necessary.

We worked with SFCG's management team, Sales and Consulting to understand the lifecycle of a project starting with opportunities and ending with post-implementation reviews. We also ensured that their main customers provided their input as to what their expectations were in terms of service delivery.
With these requirements we created a customized service delivery framework that encompassed opportunity management, a smooth hand-off to contract set-up, delivery team assembly and overall project management.

This service delivery framework ensured that SFCG's quality of their service was leading edge, efficient and achieved the strategic goals of the organization. Their profile and reputation as reliable Sales and Marketing automation consultants increased within the industry and now they have a team of over 25 experts to serve a 40% increase of customer-base since they implemented the framework.